Took 10 mins in total including the password reset. Browse our latest deals and discounts. Credit Suisse has a $12.43 price target on the stock, essentially seeing 36% upside over the next year. Reach us on social. If you have not received the activation email, simply enter your email address below, then click 'Submit'. Airlines collapsing isn’t too uncommon. Bain Capital promised to issue Future Flight Credits as part of its offer to purchase Virgin Australia. This was to be the trip of a lifetime, at our advanced age. Lufthansa Flight Value Voucher. Where routes are instead operated by Virgin Australia (that's a VA flight number, with "Virgin" on the tail), some services may have no seats open for booking by Future Flight Credit holders – in which case, the only way to book a ticket would be to spend new money, and save the Future Flight Credit for another time. Under Bain's plans, conditional credits and travel credits relating to bookings made during and prior to administration, respectively, will retain their value until July 31 2022, giving would-be travellers a significant window in which to use their credit's value. Any update from the ACCC on this? I asked the ACCC about Virgin generally some weeks ago, in particular why ACCC eventually gave guidance that Qantas had to refund, but didn't do the same for Virgin (despite Virgin's conditions of carriage stating they should be providing refunds if they cancelled/couldn't provide the flight). to go to the U.S. at our age? Doesn't bode well. It's completely free and we'll never pass your information on to Offer ends 28th September 2021. We’ll send you an email to re-activate your account and enter a new password. If you're only able to travel during school holiday periods or other busy times of the year, try to book those flights as early as you can. Hello you. By limiting the use of flight credits, Bain risks losing the good will of those credit holders. Login now. Will it be o.k. Future Flight Credits will replace Virgin Australia Travel Credits and Conditional Credits, but they'll be more difficult to use. With new hygiene measures, free Covid-19 cover* and fully flexible booking, your peace of mind starts the moment you begin dreaming. If you've booked a Virgin Australia flight that ended up being cancelled, there's a good chance you've held either a Travel Credit or a Conditional Credit – both of which have now been replaced by what the airline terms Future Flight Credits. I purchased the ticket in good faith just prior to Virgin entering administration. And seeing as you or anyone else ain't going overseas anytime soon perhaps take a holiday in your state or Australia when time comes and support local travel which will be up and running well before intl market opens. Some of our party have saved and planned for this trip over a couple of years and like us, do not hold domestic travel as an option for leisure purposes. Where the full value of a Future Flight Credits isn't redeemed in a single booking, it can be used again towards other bookings until its value has been exhausted, or the expiry date above has passed. If the flight you originally booked was purchased via travel agency, however, you'll need to speak with your agent to use your credit. If it came out harsh this isn't to attack your personal predicatment. Have an amazing day and I sincerely hope you get out there and explore your country with no doubt unlimited funds like you seem to expect other people to have during and/or after a global pandemic. Tracie, Figjam66, please remember the airline went broke and went into administration and has to start again. Find our best fares on your next flight to the US and beyond, with fab food, drink & entertainment always included. It's unlikely that Future Flight Credits can be voided and a cash refund issued, but it never hurts to ask: particularly for those with credits stemming from higher-priced trips to the likes of Tokyo, Los Angeles, and other international destinations. Travel voucher class action However, as above, you can use your credits to travel until mid-2023 by making your final bookings by the end of July 2022: giving you 11 months past the fixed expiry date in which you can fly. It may not display this or other websites correctly. Thanks so much for your incredibly helpful reply Dan22, I really appreciate you taking time out of your day to lecture me on travelling to another state instead of to Tokyo when you have absolutely zero information or context about my reason for travelling to Japan. What exactly do you propose? Won't be travelling with them again, unless a refund. So I try calling Virgin only to spend hours upon hours trying to get through to them. So essentially we are just unsecured creditors and it seems whatever the administration process outcome is legally applies. To use a travel credit and a credit card, choose Travel Bank as your first form of payment. Signing up with Executive Traveller only takes a second and lets you That’s my Choice and business is being fair and reasonable. Other eligible uses include covering any change fees, fare difference and tax difference when changing a booking, as well as purchasing carbon offset credits on flights, booking Unaccompanied Minor tickets, and for "pet travel". But they really need to offer a refund if you were booked to Tokyo or LA because there's no way VA will be flying there again any time soon, certainly not in the new few years. This is probably the best outcome all round. Virgin Australia is handing out travel credits to customers for cancelled flights. This is really an outcome which although not ideal for passengers holding credit at least lets them use all of that credit. Glad I redeemed mine before the crashed. I have put in a dispute with virgin money for a chargeback , sent in emails from virgin holidays from over 3 months ago ect , they say there won't be a problem with chargeback, Btw my tickets were for Singapore Airlines flights. Doesn't mean it's perfect but it's important to be realists. So I received an email from Virgin quoting my Future Flight credit is now available for use via Travel Bank....this email was sent to me over 2 months ago. The Virgin Atlantic Credit Card. Menu. Sorry if this sounds like a silly question, but do any of these changes impact ‘Travel Bank’ value, containing cash value of flights booked between May-Aug 2020 at fully flexible Freedom fares? The airline confirms that "bookings using the Future Flight Credit will be subject to seat availability within the fare class reserved for Future Flight credits on the selected flight.". Be part of the conversation on our latest ventures. AFCA are being flooded with complaints against them. This includes certain Business Saver tickets, although higher-priced 'Business' fares cannot be booked with a Future Flight Credit. Unlock Flexibility. Once those funds have been applied, choose credit card for the remaining balance. Get the latest on customer exclusives and sort out admin with ease. At this stage. Search the page. I’ll use mine and my velocity points I kept and stuck with VA loyally through administration on the other side to support this re structured airline, one that needs support. Canberra’s new ‘A by Adina’ hotel marks a global debut, Virgin's new Adelaide lounge opens February 23, Qatar Airways shuts Al Safwa, business, first class lounges, Priority Pass adds railway lounges to its growing network, Cathay Pacific face mask exemption for first, business class, Oneworld Emerald: the best frequent flyer status, Delays for new Lufthansa, Singapore Airlines business class, Here's proof that not all frequent flyer programs are equal, Accor Plus unleashes fast-track to ALL Gold, Platinum, Plaza Premium Smart Traveller adopts new points expiry rules, Hilton Honors 2021 status match fast-track to Gold, Diamond, Hiring a car? Flight centre were hopless and VA told me if I could get Flight centre to transfer the booking back to them they could help me. Virgin Atlantic positions itself for post-Covid19 future. Bookings made after that date – during the Voluntary Administration process – aren't subject to the same prohibition, but are subject to the fare rules that were in place at the time of the booking, which generally did not provide the option of obtaining a refund. This includes fees to upgrade a standard economy class ticket to Economy X (via the seat selection add-on), or to business class (via 'UpgradeMe' paid upgrades). If you didn’t do this when you first applied for your card, no worries. I found a credit (added in October) in my Travel Bank for a cancelled flight from the end of Feb but seven days after that it had been taken back. interact with our community. I'd have better luck picking the lotto numbers than having them fly. Loading... Footer. As well, you can't use a Future Flight Credit to book a Virgin Australia flight operated by Alliance Airlines. Virgin Money has launched two new Virgin Atlantic air mile credit cards that you can use to earn points for free flights, cabin upgrades and companion tickets (after taxes and charges) – injecting new life into the market.. then forefeit your ticket - when a company goes into admin you aren't entitled to jack. Fly with us. Yes, Bain is stuck between trying to avoid a massive cash drain on Virgin and trying to please and keep so many former Virgin loyalists and passengers who were caught out by cancellations from Covid and then after the airline collapsed. A Virgin Australia aircraft departing from Brisbane Airport. If you held a Tigerair credit, you have been issued with a Future Flight credit for use on Virgin Australia operated services for the value of your Tigerair Australia credit. You are here on our website: Level 1: Home; Level 2: Flight offers; Level 3: Your current page is ; Student discount. It wasn’t for a “trip” but thanks for your concern. You have to 2022 to think about it. Take advantage of your Virgin Money Credit Card by getting a fixed interest rate over a select term that works for you, up to your available credit limit. To find this travel bank, you should have an email that says "Your Future Flight credit", within that email there's a new travel bank username and account number that stores your future flight credits. You'll either have to find an email that explains this, or call Virgin who should be able to track them down. So I received an email from Virgin quoting my Future Flight credit is now available for use via Travel Bank....this email was sent to me over 2 months ago. Fly with us Before you book Before you book. Already have an ET account? The decision to remove Japan and LA flights came later from Bain's proposal. Bain could have gone down the path of saying that you can use your travel credit on any flight as per usual BUT only at 50% of its previous value for example, now THAT would have set everybody whinging. I just hope that VA is generous in allocating these special FFC fare types on flights and that they have them in business class not just economy. 3.3. Hi Guest, join in the discussion on Virgin Australia imposes new restrictions on travel credit, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). the agency when i booked my sydney flights in conjunction with what was supposed to be my new zealand november cruise has told me to come back soon to work out what to do.whatever the fare difference is i pay up. Earn travel credits when you spend $20,000 or more on eligible flights How about people like us; my wife will be heading for 80yrs. My bank rejected the credit card chargeback. As such, customers are unlikely to secure a cash refund on a cancelled flight, so will have been provided with the appropriate type of 'credit' instead. Here's what you need to know about Virgin Australia's new Future Flight Credits. In addition to flight bookings, Virgin Australia Future Flight Credits can also be applied towards the payment of many travel extras. The answer was that they are now in voluntary administration. Login; Home; Main content. It's not yet known whether the airline will accept flight changes and cancellations after July 31 2022 for bookings made using Future Flight Credits, but if in doubt, aim to use your credit before then. Need to get the balance between real new revenue and goodwill as @bmc states, Can't run an airline on goodwill alone and many could have lost all of the money in administration. They will also be valid for use on "any future services we operate as travel market recovers and restrictions ease," the airline advises, which could include trans-Tasman flights. Already have an Executive Traveller account? Because Virgin Australia accepts bookings up to 11 months in advance, this means all Future Flight Credits can be used for travel up until June 30 2023, provided final bookings are made by July 31 2022. third Book your flights with Virgin Atlantic. Service your Virgin Money products online - service your credit card, check your savings and investments and top up your prepaid card. Unused credits will be replaced with future flight credits that can be used for booking flights up until 31 July 2022 for travel until 30 June 2023. I’d imagine that’s what credits will be available like into future. Frequently visited pages Frequently visited pages. The fine print on Future Flight Credits. What little super we have has been flogged. Resend one to yourself here. However, as above, you can use your credits to travel until mid-2023 by making your final bookings by the end of July 2022: giving you 11 months past the fixed expiry date in which you can fly. A ‘Future Flight Credit ’ is a form of credit that can be applied to Virgin Australia bookings that were made prior to the airline entering into voluntary administration or previously held as a condition credit. Future Flight Credits have a use-by date of 31 July 2022 – that's the latest you can 'spend' them to make a booking – for travel until 30 June 2023. However, Virgin Australia 'Travel Bank' continues to exist – separate from Future Flight Credits, for certain eligible passengers – which continues to adopt its previous set of rules, by simply being a payment method that can be used towards any commercial Virgin Australia booking. Login into your Virgin Mobile account and unleash your mobile’s full potential. (TickInsurance and Insure and Go). With Virgin’s shareholders (Etiha… The name on the account doesn't need to match the name of the person traveling. While Travel Credits and Conditional Credits could previously be applied towards any Virgin Australia airfare, the use of Future Flight Credits will be more restrictive. You'll then be prompted to key in your Future Flight Credit 'username', which the airline plans to provide to eligible customers via email, by Friday October 23 2020. Your future flight credits are stored in a separate travel bank to your main travel bank (I found this very confusing). parties. We will see about that!! Future Flight Credits will replace Virgin Australia Travel Credits and Conditional Credits, but they'll be more difficult to use. I log into my travel bank (yesterday) to find zero funds there. While Future Flight Credits maintain a cash value, you can't simply use that value towards any booking on any flight, anywhere on the Virgin Australia network. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. Typical of those that don't hold a credit in some cases to say 'pull the ladder up' and bate those of us who do hold international flights. All Virgin Australia Future Flight Credits will expire on July 31 2022, and it's not currently possible to extend the expiry date of any unused credits. It's not as if they can offer a suitable alternative now that they won't be flying top Tokyo or LAX for that matter. Minimum transfer amount, T&Cs apply. Virgin Australia aims to process requests for travel credits and refunds within 21 days. It happened to Virgin’s predecessor Ansett in 2001, and globally, airlines such as Air Berlin (2017) have also gone extinct. Agree with some of the comments. Any unused Future Flight credits will expire at 11:59pm AEST on 31 July 2022, unless otherwise extended by Virgin Australia in its discretion . This is a clear case of where Virgin SHOULD have to offer a refund. And people wonder why we get cranky and bitter when we get older! Not sure it is a wise decision here. Browse our latest deals and discounts. Find cheap flights in seconds, explore destinations on a map, and sign up for fare alerts on Google Flights. First future travel credits next it will be new velocity points. As of April 2016, there is a new Virgin Money credit card flight deal. Have to get to Aussie first. To search for flights where you Future Flight Credit can be used, head to the Virgin Australia website and begin to search for flights as normal: but when the option arises, check the "I would like to use Travel Bank to pay for some or all of my booking" box before submitting your search. Future Flight credits can be used for selected fares across all Virgin Australia operated flights and selected flights operated to and from Brisbane airport by Alliance Airlines for Virgin Australia. Since Virgin entered administration, customers who booked flights on or before April 20 had their outstanding travel converted to ‘Future Flight Credits’ that can be used on separate flights. Future Flight Credit Details. However, we are currently receiving a higher than usual number of requests due to the ongoing impact of border restrictions on our operation so there may be a delay in processing your request. I can't see people booking flights who are refused use of their credit, will pay cash for new flights on Virgin.... No different to offer airlines limiting reward seats on every flight, and there is no advice on the number available, if the 737 has 176 seats would one expect 176 available - no, prob 10-20 would be realistic and prob won’t impact overbooking of credits sitting back and looking at it Network wide. Actually if VA wasn't bought out people will be in a better position to get a chargeback because of insolvency. Travel credits can be used to book a reservation for anyone you would like. Didn’t receive an activation email? below, then click 'Submit'.