Had the correct flights PNR, and card dispute file number, so was not Spam or a hoax etc. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. TUI, Love Holidays and Virgin Holidays forcing credit notes. But if you're struggling to get a refund, you may be able to make a claim through your credit or debit card provider. However, tens of thousands of customers are still waiting to get a refund … I had the same problem - a special fare VA and Flight centre had at a travel show - booking had to be made and paid on the day. Qantas offers customers travel credit. For bookings made on or prior to 20 April 2020 with travel before 22 October 2020, Virgin Australia is unable to offer a refund or credit for flexible fares, however you would be eligible for a future Flight Centre credit in place of this. That’s because travel insurance only covers costs that you’re unable to get refunded. My fare class allowed me to cancel with cash refund less a $500 cancel fee - that sucks but I was prepared to wear that on a $7k fare. Passengers cannot get a cash refund, and will not be issued a credit or refund if the new itinerary costs less than the original booking. Deal: Free Flight Cancellation (Travel Credit) @ Virgin Australia/Tigerair, Store: Virgin Australia, Category: Travel As expected, Virgin Australia has followed suit and offering free cancellations. Virgin should be your first port of call if you're looking to get your money back. The firms were previously promising refunds within 120 days, and many customers have told us they're furious at having to wait almost four months to get their cash back. To simplify the options for Virgin Atlantic customers, and to provide immediate peace of mind, where a flight is cancelled, we’re automatically providing a customer credit equal to the value of the trip. "If your travel is cancelled the ACCC expects that you will receive a refund or other remedy, such as a credit note or … Opinion: Many Reports on Travel … Virgin is allowing cancellations for travel up to 30/6 whereas QANTAS/Jetstar is till 31/5. Cancellations with refund to other forms of payment as per fare rules. if the voucher expires on 15 May 2020, the new expiry date will be 15 November 2020. Try asking Flight centre to release the booking back to Virgin Australia and then you can deal direct with Virgin Australia.. Virgin Money Travel Insurance Making a claim. Plus you’ll likely be responsible for an excess if you claim through your travel insurance. Again, to process this, you will need to call a customer service advisor on +44 (0)344 874 7747. Cancellations permitted to travel credit with no fee. Qantas and Virgin have taken a big hit to their business because of recent travel bans. I f your travel firm cancels on you, you should be entitled to your money back. ... Will Airlines Refund Sick Passengers Told Not to Fly? Members who have earned companion rewards, Clubhouse access or upgrades through the Virgin Atlantic Reward and Reward+ Credit Card, or the Virgin Atlantic World Elite Mastercard will have the validity of the voucher extended by 12 months e.g. On the cancellation page I was given the option of cash refund or travel credit - I chose cash refund (with screen captures). Virgin update: Administrators deny borrowing $200m, travel credit and refund pause, US legal action + MORE We've received a deluge of complaints from Virgin Atlantic and Virgin Holidays customers since the coronavirus pandemic began to affect global travel earlier this year. One New Zealand customer received an email from Virgin saying because it was in voluntary administration, its ability to provide a refund or travel credit for … Let alone Virgin Australia, the reason they were only offering credit is because they knew they could not afford to refund people, given their $5 billion debt. Virgin Atlantic and Qantas have also been issuing credit notes automatically, with Virgin Atlantic stating these can be rejected in favour of a cash refund, but that its current timeframe is 90 days. ... You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. Our team will process a refund based on the rules of the ticket you originally purchased. Virgin Atlantic was already one of the better actors in this saga, with clear rights to refund on their website, and more flexible re-booking options than most, including waived fare difference in some circumstances, in addition to waived change fees, but now they mean business. Very many $100s. You have a holiday booked. Travel credit and travel refund: Which one is best suited for you ... 2020, customers can also rebook or claim a credit voucher. Return to refunds Page Flight centre were hopless and VA told me if I could get Flight centre to transfer the booking back to them they could help me. Mobiles Mobile phones are not covered by Virgin Money Travel Insurance as standard, but can be added by selecting our Gadgets and valuables cover optional extra during the quote process. Am I entitled to a refund? ... Amex Scraps $400 Travel Credit for Platinum Reserve Card . Most airlines are simply opting to only provide impacted travel plans with date changes or travel credit. ... Change or cancel to travel credit and we’ll waive the fees when you book by 30 April 2021 for travel up to 31 January 2022. Full refund, credit note or rebooking: Free changes for departures up to 30 Apr 21 (or up to 30 Oct 21 for bookings made since 22 Dec 20) with 21 days + notice: Virgin Atlantic: Full refund, voucher or rebooking: Custs who booked up to and including 5 Feb 21 have the option to two free date changes and one free name change. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. If your flight is cancelled, you are entitled to a full refund, per existing Virgin policy. A cancel fee may apply for cancellations from 1 February 2022. The federal court has approved a proposal by the Virgin Australia administrator to offer "conditional credits" instead of refunds. If you need to make a claim, you’re in the right place ... travel company or credit card provider for a refund first. Take the credit or leave it. I would appreciate knowing from anyone who has tried and succeeded to get a full refund from Virgin Atlantic if the flight was canceled by the airline. 0 Passports Provides cover for reasonable costs involved in replacing your passport, travel documents or tickets following accidental loss or theft. Following the collapse of online travel agent Fly365, CHOICE saw an example where a person requested a refund, only to lose their money when that refund was transferred back to Fly365. A Virgin Australia spokesman said when flight changes were announced as a result of the travel restrictions, customers were offered a travel credit or a refund, if applicable, per the fare type. Sad to see. Rebooking or asking if the airline can hold your credit voucher may be a better option in this case. A spokesperson for the travel company said: “ Virgin Holidays acknowledges that all customers are entitled to a refund and our teams ... they may offer you a refund credit … If we need to cancel a customer’s flight, customers will have the option to rebook or request a refund. A couple weeks back I asked my credit card company to credit back to my card account, some domestic flights we had made on Virgin for May. How to book. Cancellations, Credits and Refunds for travel up to 31 January 2022 Cancellations must be made before your travel date. Virgin getting very HEAVY re completed credit card refunds. How to get a refund for travel cancellations due to COVID-19 My flight, tour or cruise has been cancelled. ... rewards points were on offer instead of a full refund or credit. If you booked your flight with a travel agent, you'll need to contact them directly to request a refund. If you held a Tigerair credit, you have been issued with a Future Flight credit for use on Virgin Australia operated services for the value of your Tigerair Australia credit. Travel companies are entitled to offer alternatives, such as vouchers, to customers for cancelled bookings, but they must also offer the option of a cash refund within 14 days. Aviation. Administrators for Virgin Australia say thousands of travellers still owed refunds will likely never see their cash again, but will instead be offered travel vouchers. Since Virgin entered administration, customers who booked flights on or before April 20 had their outstanding travel converted to ‘Future Flight Credits’ that can be used on separate flights. I have combed through the information on the web site and although it provides many options for re-scheduling the flight , I see nothing about reimbursement for flight cancellation.
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